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Getting Help with PennCash

Locations of PennCard Service

Van Pelt-Dietrich Library
3420 Walnut St.
2nd Floor Business Office-Room 240
Biomedical Library
Johnson Pavilion
3610 Hamilton Walk
Circulation Desk
or Administration Office
PennCard Center
Penn Bookstore
3601 Walnut Street, Second floor
417-CARD

For Departmental Cards

All Card Problems: Go to the Van Pelt-Dietrich Business Office or the Biomedical Library Administration Office for assistance.

Lost Cards

Cards Found: All found cards should be given to the Building Supervisor in Van Pelt or the circulation desk at any other Library. Card owners will be notified if a card is found. After three days if cards are unclaimed they will be taken the PennCard Center.
Cards Lost: If a PennCard is lost, the patron should immediately notify the PennCard Center at 7-CARD or 417-CARD. Contact the Van Pelt Business Office (room 240, telephone 215-898-7567) or the circulation desk at the library in which it was lost to see if it has been turned in. If the card was not turned in:
  • PennCard owners need to go to the PennCard Center for a replacement PennCard.
  • PennCash Card and Departmental Card owners will need to purchase a new card.

Lost Money or Bad Copies

Printing: Go to the Van Pelt Library or Biomedical Library Business Office and the lost value will be added to your card.

Copying: Go to the nearest circulation or reference desk for assistance. They will be able to recopy the item for you at no charge.


PennCash Machine Problems

Call 7-CARD or 417-CARD (2273)
You will be connected to voice mail and then listen to your options. Four pieces of information will be requested:

  1. Your name and number
  2. Location of the machine
  3. Equipment type, e.g. VTS
  4. Error message displayed or type of problem encountered.

Questions and Problems: Please direct any questions about PennCash in the libraries to Suzanne Matarese at smatar@upenn.edu, (215) 898-7567, or Royce Kaplan in the Biomedical Library at kaplan@pobox.upenn.edu , (215) 898-4223.

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