- Workshop
Penn Libraries Presents: Angelica Rivera and Virshae Campbell
Join Penn Libraries Presents for Angelica Rivera, Bollinger Fellow in Library Innovation, and Virshae Campbell, User Experience Researcher and Designer.
This event has already occurred
They will review their work on an enhanced automated categorization system for labeling library live chats, integrating this data pipeline into Metridoc, and visualizing the results through dashboards to identify opportunities for improving library services and FAQs.
This presentation is open to libraries staff and the public! If you are involved in our live chat initiative, you will find this especially illuminating.
The program will be in person and on zoom. Register to receive the zoom link.
We look forward to seeing you there!